Holy Name of Mary UCM
Trip to Beverley - 10th April 2019
Tees Valley Collaborative Trust
Houses of Parliament Booking - 11/03/2019
I just wanted to send a quick email with some feedback from our booking yesterday to the Houses of Parliament and Imperial College in London. On behalf of the 5 schools who attended the event yesterday I would just like to pass on my thanks to our two drivers. They were exceptionally professional from 5:15am when we met them right up until midnight when we finally got off the coach. I must say that they are a real credit to the your company.
Driving in central London is difficult at the best of times, but yesterday was an exceptionally busy day in London which the drivers handled perfectly, they were able to drop us off and pick us up exactly where we needed to be without any complaints. We were also extremely impressed by their positivity and willingness to interact with both staff and students throughout the day, they really did just fit in as part of the team.
Exceptional customer service like this is the main reason we continue to book with Delta for all of our trips.
SMC Coach Hire 27th Feb 2019
I just wanted to let you know that we have received some positive feedback from the customer regarding this booking, they said that….
“I couldn't have asked for our travel experience so go any smoother. I received a phone call an hour before we were due to depart from the driver to confirm pick up location and to explain he will be there on time. Got to our drop off location and the driver explained it would be a different driver picking us all up and gave us his number. We were ready to go home earlier then what we stated but even that wasn't a problem. Thank you so much. The drivers were friendly and couldn't do enough for us”
Please pass on our thanks
Client Relations Supervisor
Main Project - 2nd Jan 2019
Hello Gary and Judith
I would like to take this opportunity to thank you for your excellent service on Monday by going out of the way to support MAIN when you had (again) not been given the details of our requirements but still managed to get drivers and vehicles to work on our service within a few hours’ notice during the busy New Year period.
Not only does this show me an excellent level of service provision but that you are prepared to go the extra mile to serve your customers in their hour of need when by total coincidence our own minibus had been vandalised during the previous night and was not drivable either.
Without your support at this vital time would have been disastrous for our business and would most likely have led our service users’ behaviors from escalating lead them to going into crisis.
I would not hesitate to recommend Delta Coaches to my friends, family and other business contacts.
Thank you again.
Taslim - 14th August 2018
We are on our way back from Paris on one of your coaches. I am the group leader of the trip. On behalf of the group I wanted to praise the drivers Steve and Tony.
Right from the beginning of the journey they greeted the group in a friendly, polite and professional manner. Throughout the journey they have been accommodating and ensured the passengers were comfortable. They kept everyone entertained with their good sense of honour.
They made a very long journey fun and entertaining.
We can not thank them enough as they couldn't do enough for us.
They are an asset to Delta Coaches and have represented your company in a highly professional manner.
I would certainly request for Delta Coaches and the drivers again and would recommend you.
Looking forward to using Delta Coaches again.
Taslim and the group
Happy Customer - 18th August 2018
The Kings School Worcester
Before I forget with the start of my summer holiday, I wanted to write to thank you for the arrangements made for our recent trip to the battlefields of the First World War from Saturday to Tuesday. Everything went very smoothly.
I would also like to say how much my staff, pupils and I appreciated our main driver, Kevin Knight. I have had many drivers over the years; what was remarkable was not only his willingness to work in collaboration and his attention to our needs (buying up more stocks of water when our own threatened to run low in the excessive heat), but the way he maintained his good humour all the way back to Worcester, driving for long periods into the sun. He really was excellent and much appreciated.
Tom Sharp 5th July 2018
Clair - 19th September 2017
Many thanks for supply the coach at the week for our Brownie group.
We were very impressed with the service and that the driver arrived on so that we left on time.
I would also like to advise that if we need to book another trip that we have decided that we would use you again and that we will recommend you to any other Brownie group.
Momentum - 10th August 2017
Thank you for making our trip to Scotland so memorable - from the shortbreads, castles and the loos!! to helping us plan our journey and introducing us to new spots to check out"
PS Thank you especially for all your assistance and kindness with my dad.
Martin - 1st July 2017
I would just like to thank you for a great service on Saturday,our driver arrived on time and was a pleasure (Bernie) he also made things easy when it came to picking us up in an extremely busy racecourse,thanks again and will definitely recommend your services to friends.
SMC Coach Hire - 1st July 2017
The coach driver Luke was very polite, safety conscious and made it his business to ensure that the travel was delivered to a high standard.
Thank you Gary and Judith for a wonderful weekend. We have never received such wonderful service and very much hope to travel with you again. I will be contacting Gardiners to let them know. Thank you again.
Both drivers were excellent. Very calm with a coach load of football supporters... Asked random people that were on the coach; Jim - 10/10 Chris - 9/10 Everyone enjoyed their company and would love to have them again.
Pamela Stenson - Treasurer Redcar Town Twinning
I just want to echo Emma's words and thank you so much for an excellent coach and a wonderful driver last week for our town twinning with Triosdorf Germany. We all had a great time and are already looking forward to our next visit.
Jane Kelsey - Customer
Just to say thank you for minibus last weekend for Liverpool driver was really lovely and it was commented a number of times of how good his driving is because in the past the bus we used to use everyone (even the best of travellers) got off green round the gills and feeling awful and this was a lot longer journey and not one of us felt sick at all as his driving was great and very safe, we will definitely be using you again!